(see also: Unable to copy or move Symantec VIP credential ID from one device to another) My credential is locked. The VIP app generates a new credential ID when it is installed or reinstalled. Can I move or copy my VIP credential ID to a new device or restore it after reinstalling the app?įor your protection, VIP credentials are device-specific and cannot be copied or moved to another device. If you don't have the ability to do this yourself through a company VIP self-service portal, your internal help desk or VIP administrator can change your assigned VIP credential. How do I remove or add a VIP credential to myself? Have your VIP jurisdiction hash and Site ID ready. If you are the VIP Administrator for your organization and need assistance, contact VIP Support. They can help help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password. Contact your organization's helpdesk or VIP administrator. If this information looks correct, there could be an issue with your company account, password, or VIP credential. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. I can't log in to my VPN (or other company resources) using my VIP credential.
Some organizations may the number of credentials or types of credentials you can be assigned. Why can't I add the token to my VIP account? Contact your organization's helpdesk to do this. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you.
SYMANTEC VIP ACCESS DESKTOP CODE
Wait for the next security code to generate before testing again. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. How can I test VIP Credential ID or token functionality? For bulk orders, contact your authorized Broadcom reseller\partner. To purchase a hard token, visit the Symantec store on Amazon.
SYMANTEC VIP ACCESS DESKTOP DOWNLOAD
To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS) To download onto a computer, visit the Symantec VIP download page. Where can I download a VIP Credential ID or token? If we can make it better, click the thumbs-down icon and leave us a comment. If the article is useful, click the thumbs-up icon at the bottom of the page. This FAQ is provided to help answer common VIP questions. Always reach out to them for any VIP-related issues or questions. Your organization (or the organization you are accessing with your VIP credential) manages your Symantec VIP Credentials and other VIP policies.
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